Spa Policies & FAQs
GENERAL SPA POLICIES & FAQS
Below you will find information about what to expect for the different services that Saratoga Botanicals has to offer. For first time clients or those that have never had a service before to those of you who are veterans, we hope the information will provide you with more clarity about our roles together and the processes of our services.
When you contact us to schedule an appointment for the first time, we will need your name, phone number, e-mail address and credit card. An e-mail address is required, as our confirmation and client intake forms are sent to you upon scheduling your appointment. Scheduled appointments are reserved with a credit card, gift card, or on a prepaid basis. Your credit card will not be charged unless you choose to use it as your method of payment at checkout, or unless our below cancellation policy charge is enacted.
Please let us know at the time of your booking if you are under the care of a doctor for an underlying chronic medical condition, experiencing any signs or symptoms of illness, or contagious rashes as you may not be able to receive spa services.
Online Client Intake Forms
Upon booking your appointment, a confirmation e-mail will be sent to you that will include the service intake forms, which will need to be completed prior to your upcoming appointment. Please complete your forms prior to your appointment to save time during the check in process and to get you relaxing faster! As an eco-conscious spa, we are focused on cultivating a greener cleaner earth, and to that end we have an online client intake process. For those without access to computers paper forms will be provided at the spa to complete. It is advised to arrive 20 minutes earlier to you appointment to complete spa intake forms.
We respectfully request notification of at least 24 hours when canceling or rescheduling an appointment so that we may offer the openings to other clients and make the necessary changes to our staffing schedule. Any appointment that is not canceled or rescheduled with at least 24 hours’ notice will incur a fee equivalent to 50% of the price of the session booked. If an appointment is missed or not cancelled on the same day we charge 100% of the service amount.
When should I arrive for my appointment?
We ask that you arrive at least 15 minutes prior to the session’s start to allow time for check in, get changed, and settle in. However, all guests are encouraged to come as early as they like and stay as late as they like late on the day of an appointment. Relax in our tranquility area, take a sauna, read, sip tea, visit with friends, or do whatever makes your day special.
What if I Arrive Late to My Appointment?
If you arrive to your appointment late, this will affect your total appointment time and your appointment will be shortened as a result. Our appointments must begin and end on time to enable us to be ontime for the next schedule appointment. We appreciate your understanding and prompt or early arrival for your appointment.
I Plan to Use the Sauna Before My Appointment. What Time Should I Arrive?
We ask that you arrive at least 15 minutes prior to the session’s start to allow time for check in, get changed, and settle in.
How often should I visit a spa?
Determining a schedule of visits is a very individual decision. The frequency of sessions is based on your own response to bodywork or skincare, your financial situation, and your current therapeutic needs. Committing to a schedule as one would commit to any healthcare regimen is, of course, ideal. Some clients are able to come to Saratoga Botanicals Organic Spa & Store as frequently as once a week, while others are monthly or once a season. Your practitioner will be able to help you decide the best course for you. If you feel that frequent visits would serve you best, we offer packages and memberships to accommodate your needs.
What are the health benefits to visiting the spa?
There are many benefits to receiving our spa treatments. Some major health benefits of bodywork include increased circulation, injury rehabilitation, stress reduction, pain relief, better body awareness, deep relaxation, increased immunity, and detoxification. With facials, the benefits can include regulation of immune functions, clearing and flushing the skin of toxins, a reduction in fluid retention, sloughing dead skin cells, clearing pores (extractions), better moisture retention and elasticity, and stress relief. In either case the benefits of aromatherapy and acupressure can also be a part of sessions. In general, a visit to the spa is a gift to your whole, healthful person – mind, body and soul.
What should I wear? Do I have to remove my clothing?
For most services, you will be given one of our plush robes and shower sandals. If you are receiving massage, bodywork, or a scrub, you may undress to your comfort level, however, we do recommend disrobing entirely to allow the therapists to work directly on muscles. If you are receiving a facial, it’s important to disrobe from the waist up, or at least from the shoulders up. You will be covered by a sheet for your privacy throughout massage and facial sessions. Waxing is dependent on your session of course (if you’re only coming in for treatment and not spending the day, you will be offered privacy in the room to prepare). For Reiki or Shiatsu, we recommend you wear loose fitting comfortable clothing.
Who should I choose as a therapist? What Training Do Your Therapists Have?
All of our therapists are highly skilled professionals with individual areas of specialty and unique therapy styles. All of our therapists are hand-selected for their customer service skills as well as the high quality of their technique. Each is also licensed and certified in accordance with all applicable state and city laws. For more information on our therapists, please contact us at (518) 306-4108, ext 1. Please be sure to make your request at the time you schedule your appointment so we can schedule the appropriate staff member.
What Should I do with My Valuables?
To the extent possible, leave them at home. If you are concerned about a particular item, please keep it with you. Please remember to check your robe pockets before you leave.
Is There a Place Where I Can Take a Shower?
We have a shower room, complete with shampoo, conditioner and lotion. All guests receiving either massage, facials, or body treatments are welcome to use our showers either before or after receiving service. Remember to arrive early if you would like to shower first!
How Many Guests Can You Accommodate at Once?
We can perform 6 to 7 services at any given time, and about 60 guests in a day during our weekday hours and about 40 during the weekend. If you are interested in planning a group event, please contact us at (518) 306-4108. We can customize and accommodate our services to meet the needs of your guests and budget.
Gratuities Customarily Given to Therapists
It is customary to leave a gratuity for a service provider in appreciation for their outstanding service. Gratuities are left to your discretion, though the average tip is generally around 15 to 20%, with some clients choosing to leave more for excellent service. Our front desk staff will be happy to assist you in providing gratuities if desired. Cash or credit card tips are allowed. Cash tips are general preferred by the therapists.
Accepted Methods of Payment
We accept all major credit cards, Saratoga Botanicals Gift Cards, Spa Finder, Spa Wish & Spa Week Gift Certificates, as well as cash. Personal checks are not accepted.
Do You Sell Gift Certificates or Products Over the Phone or Online?
Yes, and they may be sent by mail, overnight mail or e-mail (product shipping and handling costs may be applied). You may purchase a gift certificate for specific services or for any dollar amount. All gift certificates can be used towards any product and/or service of the value purchased. There are no cash refunds on gift certificates.
Gift Cards sold by Saratoga Botanicals, LLC represents a pre-payment for goods and services of Saratoga Botanicals LLC. Usage constitutes acceptance of all terms and conditions, which are subject to change, and may be found on our website referenced below. This Gift Card must be presented at the time of service/purchase. This is not a credit card, debit card, asset account, or deposit account and is not valid for payment against credit cards balances. Merchant is not responsible for lost, stolen, damaged or unauthorized use of cards. This card is not redeemable for cash or transferrable unless required by law. All prices are subject to change. This card may not be used for gratuities. There is no expiration date, however a $2.50 service fee per month charge will be deducted from all gift cards purchased more than 2 years from the date of purchase.
Product Return Policy
Saratoga Botanicals will accept returns of products in unused condition and with receipt within 30 days of purchase and for store credit only. We are unable to accept returns or issue credit on items that have been used or are opened. Our return policies are in accordance with state and federal regulations. We do feature testers and offer samples for most of our products.
Specials and Discounts
From time to time we run specials, which can be found on our sales page. We also having ongoing specials and discounts. Please note that we do not combine specials, standing offers, or discounts. Below are our ongoing discounts:
- 10% for rebooking
- 10% military discount
- Group or special events bookings. For rates, please e-mail us at info (at) saratogabotanicals.com
- Buy any four (4) services and receive 15% off and buy six (6) of our services and receive 20% off. The 4 or 6-pack spa bundle, once purchased goes on client account and can be shared with family and friends and is good for one-year from date of purchase.
Groups/Spa Event Parties
We are available to help organize parties for family, friends, and business associates and create a unique spa day or evening experience. We offer special rates for groups of 6 or more. Please contact us at (518) 306-4108 or email us at e-mail us at info (at) saratogabotanicals.com.
SPA SERVICES POLICIES & FAQS
Please click on the links below for important information, policies and FAQs pertaining to different services at Saratoga Botanicals Organic Spa & Store. As always, please contact us at (518) 306-4108, ext. 1 if you have any additional questions or information.